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NH GLOBAL SHIPPING, RETURN & REFUND POLICY

Shipping

We ship our packages through third-party shipping providers such as different couriers and national postal services. The price of shipment differs based on the country of shipment and is calculated individually in the checkout stage of purchase.

We will ship your order within 24-48 hours after placing the order between Monday-Friday. We usually do not fulfill orders through the weekend or holidays. 

In case one of the ordered products is out of stock, we will split the order into multiple shipments. The products in stock will be shipped immediately, while others will follow after they are available. We will also notify our customers if such case happens. 

The shipment may be accepted by yourself or a person with your permission. In case you are not available at the time of shipment, the courier will send you instructions on where you may pick up your package.

The receipt for your order will be delivered to your designated e-mail within 24 hours after placing the order.

NH Global d.o.o. reserves the right to cancel any orders due to products being out of stock regardless of the reason.

After placing an order, changing the terms of the delivery or delivery information is no longer available, unless otherwise agreed upon with the courier.

Please check with your customs office to see if you can import the items ordered and if any additional licenses or permits are needed. NH Global is exempt from any fees and/or charges related to import of ordered goods. The client is solely responsible to ensure that the products are permitted in country of delivery.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your package. For information regarding any taxes, customs duties or fees, please refer to the carrier or contact us at support@newhopeglobal.com.

Returns

We have a 30-day, no questions asked, return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@newhopeglobal.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@newhopeglobal.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and settle the dispute amicably.

You shall inspect the received items in 30 days after receiving the shipment at the latest. NH Global d.o.o. is not responsible for any damages or claims after the expiration of the 30-day time limit.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.